One of the most heartening parts of the recent Libraries Global Excellence Tour was hearing each and every speaker emphasise the importance of putting users front and centre of everything we do in libraries. This includes reimagining existing services and creating brand new ones.
In the crushing pressure to collect evidence of impact, to show usage figures that rely on legacy measurements, this can easily be sidelined. As Erik Boekesteijn described, the job of the librarian is “curating curiosity. We need to listen to our users”.
The user experience of both physical and digital spaces matters. Its inspiring to see so many libraries put this at the fore of their planning and creating services with a bit more empathy.